Frequently Asked Questions

Is Arts & Science for me? I'm not interested in a career as a Covid Compliance Officer.

Yes! Arts & Science provides COVID Safety Training intended for everyone involved in live theatre & events, not just those who want to be CCOs. The more people who know how to mitigate the risk of COVID transmission while creating theatre or working with patrons, the better!

To be a CCO on an Actors' Equity show, is the Arts & Science CCO certificate accepted?

Yes! Actors' Equity Association recommends the Arts & Science CCO Certificate & COVID Safety Training in Theatre Production for those who aim to be CCOs on Equity productions. Click here for AEA CCO training information.

How do I register others?

For each registrant, use their first name, last name and email address, regardless of the information on the credit card. The confirmation email with their unique link will be sent directly to the registrant’s email address from GoToWebinar. Stripe will also send the receipt to the registrant’s email address. You need to pay for and register each individual separately. If you’re registering 10 or more, please be in touch to arrange for a 10% group discount.

I'm registered for a specific date & time class, when will I get my results?

Within 24 hours of taking the class.

I'm not able to attend the date & time class I signed up for... can I transfer my registration?

Yes. During these complex times, we ask that you give us 48 hours to process your transfer. Please fill out this form to start the process. Click here.

What is your refund policy?

If you feel a refund is necessary because of an error in registration, please fill out this form

Frequently Asked Questions for On-Demand

NOTE: Upon registration for an On-Demand webinar, you will click a button that says “Pay & Join Webinar.” The webinar will begin immediately, however, it will be available to you for future access through a link that will arrive in your email.

For those who are paying for and registering other individuals, the unique link will be sent to their email. After hitting “Pay & Join Webinar,” please don’t be thrown by the fact that the webinar will start, knowing that they’ll have access to it at your convenience.

GoToWebinar, our third-party vendor, will send confirmation to the registrant's email address.

At the On-Demand registration page, it says "Pay & Join Webinar." Could I pay, then take the webinar at a later time?

Yes, after payment is received, you'll get an email from GoToWebinar with your unique link to the class that will allow you to attend at your convenience.

After registering for an On-Demand class, how quickly can I take it?

GoToWebinar will send a confirmation email with your unique link to the class immediately upon registration.

I'm registered for an On-Demand class, how long do I have to access the webinar?

The webinar will be available to you for 30 days. After submitting the quiz, you will no longer have access to the webinar. If you're not able to take the class within 30 days, please contact us.

I'm registered for an On-Demand class, will I be able to stop & start it?

You will not have the option to start and stop. The curriculum and quiz were created to be viewed in a single, 2 hour session.

Have another question? Contact Us